Our Team

David Mills

Managing Director

David has worked in a wide variety of roles ranging from senior management with large corporate insurers and international brokers through to owning his own Underwriting Agency and nearly everything in between during his 40 years in the insurance industry.

David is a performance driven senior executive, with a strong P&L orientation, and a strong background in compliance and governance along with the development of new products and business ventures within the Australian insurance market.

In these roles he has been exposed to and responsible for:

Licensing (Responsible Manager ASIC/APRA)
Compliance
Outsourcing
General Underwriting and Claims Management
Reinsurance underwriting and placement
Lloyd’s binding agreement management
Dispute Resolution
Product Development
Personnel Management
P&L Management

He also previously held a position as a member of the Insurance Council of Australia Professional Indemnity sub-committee and prides himself on understanding clients’ needs and finding meaningful solutions to resolve issues and to assist clients to manage their business.

David has an Advanced Diploma in Financial Services and is a Senior Associate of Australian and New Zealand Institute of Insurance and Finance.

Lorraine Calway

Audit and Technical Services Manager

Lorraine commenced with Gold Seal Practice Management Pty Ltd (GSPM) in November 2005 as Manager, Audit & Technical Services. Prior to working with GSPM, Lorraine worked for several global and national insurance broking firms, principally managing commercial and corporate accounts. She has also worked as the Broker Services Manager of a national broking organisation while they were in the process of applying for their FSR licence. Lorraine was appointed as a Responsible Manager, which gave her expert knowledge and insight into compliance requirements and dealing with authorised representatives.

In her position with GSPM, Lorraine managed both compliance and delegated authority audits (including audits for Lloyd’s and other insurers) and the provision of compliance support to our clients. Lorraine provided technical advice and support to the other GSPM auditors and consultants, as well as giving compliance support and guidance to clients. She provided services in relation to training and education including subject matter expertise, delivery of workshops, review, design and assessment.

When Gold Seal International Pty Ltd (now GSI Professional Services Pty Ltd) was launched in 2017 Lorraine worked to transition the majority of the delegated authority audits from GSPM to the new entity while continuing to also provide services on behalf of GSPM.

Following the purchase of GSPM by the Steadfast Group in 2020 and the broadening of services provided by GSI, Lorraine now undertakes compliance support and advice to clients of GSI as well as maintaining a role providing internal technical advice and support. Lorraine continues to undertake, and have oversight of, delegated authority audits and is responsible for maintaining GSI’s auditor certification status with Lloyd’s.

Lorraine is currently the Chair of the Delegated Authority Reviewers Association.

Lorraine holds a Certificate IV in Workplace Assessment and Training, a Diploma of Financial Services (Insurance Broking), and has completed Senior Professional Assessment 2. She is also a Senior Associate of Australian and New Zealand Institute of Insurance and Finance, a Certified Insurance Professional and Qualified Practising Insurance Broker (retired).

Kim Fuller

Audit and Technical Services Specialist

Kim has over 15 years of insurance experience covering broking, underwriting and reinsurance. Prior to joining GSI in May 2019 she held the position as Financial Lines Underwriting Manager at one of the oldest Lloyd’s Coverholder in Australia. Working as a Lloyd’s Coverholder for 7 years provided her with invaluable experience which is now being used in her position as an Audit and Technical Services Specialist at GSI. Kim’s primary role is delegated authority auditing.

Kim holds a Diploma in Financial Services (Insurance Broking), a Diploma in Risk Management and is a Senior Associate of Australian and New Zealand Institute of Insurance and Finance. She is also continuing to further her education, working towards completing a Bachelor of Business (Insurance) and Certificate IV in Training and Assessment.

Katrina Schillert

Audit and Compliance Administrator

Katrina joined GSI (formerly Gold Seal Practice Management) in February 2016, prior to this Katrina worked in various IT and compliance roles in the Financial Services Industry for over 8 years. Katrina has a specialist skill and background in administration in complex broking compliance roles including those dealing with the administration and system requirements of Authorised Representative networks.

With a highly analytical approach and a strong eye for detail, she makes a great contribution to the extensive documentation needs of our busy Audit & Technical Services division. Her primary role is the administration of Coverholder audits, support to the Managing Director and the compliance support team.

Eileen Kelly

Compliance Consultant

Eileen commenced as a consultant with Gold Seal Practice Management Pty Ltd (GSPM) in March 2003. Prior to joining GSPM Eileen worked as an Insurance Broker for Tolley & Gardner Insurance Brokers, Jardine Australia Insurance Brokers and Willis Australia over a period of 32 years. For many years Eileen managed commercial/domestic portfolios and operated binders for local and Lloyd’s insurers. During her time in Melbourne as an Insurance Broker, Eileen was a member of the Victorian Division of NIBA and was instrumental in starting the first Women In Insurance Group. Upon leaving Willis Eileen set up her own company, specialising in workplace training, assessment and compliance support.

In 2020 Eileen took on a role with GSI Professional Services as a Compliance Consultant and trainer and now provides compliance advice, support and training services to a number of GSI’s clients.

Hayley Kiddle

Compliance Consultant

Hayley brings over 20 years of insurance experience. The main roles she has held include Accident & Health Underwriter, Marketing Executive, Workers Compensation Consultant, and her most recent role as Accident & Health National Product Specialist. The focus of her last role was on compliance and internal auditing.

A passion for compliance and reforming the insurance industry has landed Hayley in her latest role at GSI Professional Services as a Compliance Consultant.

Vicky Teichman

Consultant

Vicky Teichman is an experienced claims specialist with broad experience across various insurance classes. Vicky has spent 40 years in the insurance industry working for insurance companies, underwriting agencies and insurance brokers in various roles with an emphasis on all aspects of claims. She has handled claims in all classes of business ranging from Motor Vehicle to Medical Malpractice.

Vicky joined GSI in 2019 and we utilise her claims skills to undertake delegated claims authority reviews on behalf of insurers and Lloyd’s managing agents.

Her lengthy career background in Insurance is varied and began at Mercantile Mutual, ranging from receptionist to claims supervisor handling all types of claims including public liability, motor vehicle, workers compensation and household claims.

After her time at Mercantile Mutual, Vicky joined an underwriting agency as their Senior Claims Adviser handling bodily injury claims for hard to place risks for London Underwriters. Vicky then moved to Aon, handling medical malpractice, bodily injury, construction and engineering claims. From 2004-2015 Vicky worked at Vero and then Suncorp.

Speaking to Vicky for any length of time reveals an interesting career and a profound professional knowledge of her subject, with a keen intellect and sharp sense of humour to lighten the mix.

Vicky holds a Graduate Diploma of Insurance – Deakin University and is a Fellow of ANZIIF. She served for a number of years on the Australian Insurance Law Association’s membership committee.

Carolyn Roche

Compliance Consultant

Carolyn brings 20 years of Insurance Broking experience to her role as a Compliance Consultant. Carolyn’s experience as a Senior Broker, assists her in providing realistic and practical compliance advice to AFS Licence Holders.

A passion for compliance saw Carolyn transfer her skills as a technical broker to compliance to work with the Insurance industry to design and advise on managing compliance and risk obligations.

Lisa Cavanagh

Financial Controller

Lisa has been with Gold Seal since 2001, currently GSI Professional Services. In her role, she provides back up and support to the Managing Director, staff, consultants and clients across all business interests.

Lisa has worked in the insurance industry for over 30 years and held various Executive Assistant positions in the areas of Administration, Financial Management, Marketing and Promotions, Business Servicing/Retention, Customer Service, Education and Compliance.

Lisa is involved in the day-to-day operations of the organisation and business.